Cookie Policy

This Cookie Policy explains how Dialogue Flow Ltd ("we", "our", or "us") uses cookies and similar technologies on our website: https://www.dialogueflow.co.uk.
By continuing to use our website, you agree to the use of cookies as described below.

1. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help websites function, remember your preferences, and improve your experience. Some cookies are used for analytics and marketing purposes.

2. Types of Cookies We Use

Essential Cookies
These cookies are necessary for the website to work. They support basic features like page navigation and secure access.
Example: session management, form submission handling.

Analytics Cookies
Used to understand how visitors interact with the site so we can improve performance.
Tool used: Google Analytics
Purpose: Analyzing traffic and user behavior.

Chat Functionality Cookies
Used to support our AI chatbot functionality and personalize interactions.
Tool used: Chatbase
Purpose: Maintaining conversations and improving chatbot responses.

Performance & Functionality Cookies
These enhance the website’s features but are not essential. Disabling them may impact your experience.

3. Third-Party Cookies
We allow trusted third-party services to set cookies on your device.

Google Analytics
Google Privacy Policy

Chatbase (by OpenAI)
Chatbase Privacy Policy

4. How You Can Control Cookies
You can manage cookies through your browser settings:

• Block or delete cookies manually

• Use browser extensions for cookie control

• Opt out of Google Analytics here

Please note: Disabling cookies may limit some features of our site.

5. Changes to This Policy
We may update this Cookie Policy as necessary. Changes will be posted with an updated effective date.

6. Contact Us

If you have questions, contact:

Email: customer@dialogueflow.co.uk

Address: Unit 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE